How to Fix Peloton’s Downloading Update Issue

Table of Contents

If you’re a Peloton owner, you might have experienced the frustration of your device getting stuck on downloading an update. As someone who has faced this issue before, I understand how annoying it can be, especially when all you want to do is hop on your bike and start your workout. However, there are a few things you can try to fix this problem and get your Peloton up and running again.

Firstly, it’s important to check your device’s battery level. If it’s low, try charging your Peloton for at least an hour and see if that helps. If not, you can try resetting your device. Another possible reason for the update issue could be a faulty Peloton device. In this case, you may need to contact Peloton support for further assistance.

In conclusion, while getting stuck on downloading an update can be frustrating, there are a few simple steps you can take to try and fix the issue. By checking your device’s battery level, resetting your device, or contacting Peloton support, you can hopefully get your Peloton back on track and continue enjoying your workouts.

Why is Your Peloton Stuck on Downloading Update?

If you are experiencing issues with your Peloton bike stuck on downloading update, there could be a few reasons why. Here are some of the most common reasons:

Slow or Unstable Internet Connection

If your internet connection is slow or unstable, it can cause the downloading process to stall or fail. Peloton devices need a reliable connection to the internet to download updates. In case of a weak or intermittent connection, this can cause the downloading process to stall or fail. To fix this issue, try the following:

  • Check your Wi-Fi connection and ensure that it is stable and reliable.
  • Move your Peloton bike closer to your Wi-Fi router to improve the signal strength.
  • Restart your Wi-Fi router and your Peloton bike to see if that solves the issue.

Insufficient Storage Space

If your Peloton device does not have enough storage space, it may not be able to download and install the latest updates. To check the available storage space on your Peloton bike, follow these steps:

  1. Go to the Settings menu on your Peloton bike.
  2. Select the System option.
  3. Choose the Storage option.
  4. Check the available storage space on your Peloton bike.

If you find that your Peloton bike is running low on storage space, try deleting some of the unused apps or files to free up space.

Peloton Server Issues

If the Peloton servers are down, it can cause issues with downloading updates. To check if the Peloton servers are down, you can visit the Peloton status page or check their social media accounts for any updates. If the servers are down, you will need to wait until they are back up and running to download the latest updates.

How to Fix Your Peloton Stuck on Downloading Update

Check Your Internet Connection

If your Peloton is stuck on downloading an update, the first thing to check is your internet connection. Ensure that your Wi-Fi or Ethernet connection is stable and working properly. If your connection is weak or unstable, try moving your Peloton closer to your router or resetting your router. You can also try connecting your Peloton to a different network to see if that resolves the issue.

Free Up Storage Space

If your Peloton is still stuck on downloading an update, it could be due to low storage space. Check your Peloton’s storage space by going to Settings > About Tablet > Storage. If your storage space is low, try deleting any unnecessary files or apps to free up space. You can also try moving files to an external storage device if your Peloton supports it.

Restart Your Peloton

If checking your internet connection and freeing up storage space doesn’t work, try restarting your Peloton. To do this, unplug your Peloton from the power source and wait for at least 30 seconds before plugging it back in. This should reset your Peloton and may solve the issue.

Contact Peloton Support

If none of the above solutions work, it’s time to contact Peloton support. You can reach out to them through their website, email, or phone. They will be able to assist you further and provide additional troubleshooting steps if necessary. Be sure to have your Peloton’s serial number and other relevant information ready when you contact support.


As a Peloton bike owner, I understand the frustration that comes with encountering an issue like being stuck on downloading an update. However, I have learned that this is a common issue that can be fixed with a few simple steps.

First, it is important to check your home network connection and ensure that it is functioning properly. If other devices connected to the same network are working correctly and no one else in your household is trying to access it at the same time as you, then the issue may be with the Peloton device itself.

If the issue persists, it may be due to poor Wi-Fi connectivity or outdated firmware. In this case, try resetting your Wi-Fi router or updating the firmware on your Peloton device.

If all else fails, try unplugging the Peloton bike from the power supply, waiting for a few minutes, and then plugging it back in again. This should resolve the issue and get your Peloton bike up and running again.

Remember, if you are still having issues after trying these steps, don’t hesitate to reach out to Peloton customer support for further assistance. They are always happy to help and can provide additional troubleshooting tips to get your Peloton bike back on track.

Kyla Clark
Kyla Clark
Kyla Clark writes about healthy living and fitness. She holds a Master's Degree in Physical Activity for Health which she obtained at the University of Edinburgh. Kyla has been working as a freelance writer for three years.